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Built on Values by Ann Rhoades

Summary:

Built on Values stresses the importance of instilling values within an organization and living up to those values. Too often an organization struggles for its identity and culture along with poor results. Defining and living up to values provides a blueprint for how the organization and each employee will conduct itself. There are various strategies within the book. Some key aspects are identifying the A players, the best employees of an organization who live up to the values. Use them as input for creating values as needed, but also as examples. Everyone from the front line to executives should be expected to live the values daily. This is easier when hiring is done in accordance with values, finding examples of behaviors from candidates that live up to the values. Performance reviews and goals should also be value driven. Those acting in accordance should be properly rewarded. Communication is vital, especially when integrating a new value system, as some employees may not take it with full seriousness. Instead, acknowledge it will take time and be consistent with message and actions. This is aided by direct input from all levels. The focus is to look at all aspects of the business and identify methods to increase awareness and functioning based on the values. Doing this over time will lead to greater retention of employees, greater products, and greater experiences for customers.

How it influenced me:

When I first started to read this book, I thought how it was such an echo of what I had been saying all summer, meeting with 200 gym and brewery owners across the USA. I recall speaking to a friend and former colleague of mine in Florida regarding the importance of values and how I would keep referring to values for numerous topics of discussion we had regarding some organizational development he was implementing. I then thought there were opportunities for me to help other organizations as well. As I read more, I had a feeling of validation, but also learning and “oh yeah” moments where I realized there were considerations for value implementation that I had not previously thought of. I am also in the process of looking for a job for some stability and this has made me consider the perspective I had when applying at organizations. I look forward towards the future with greater confidence regarding values as I work within and with various organizations.

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